Chatwoot
Open-source, self-hostable customer engagement suite with live chat, omnichannel inboxes, and an AI agent (Captain).
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Our take
An open-source Intercom/Zendesk alternative you can self-host, now with a built-in AI agent.
Best for
Teams wanting a self-hosted, data-owned support platform with omnichannel inboxes.
Pros
- Open source; self-host for full data ownership
- Omnichannel: live chat, email, social, Telegram
- Captain AI agent automates common queries
- CRM features and shared inboxes
Cons
- Self-hosting requires maintenance
- AI features are newer than rivals'
- Cloud version is paid
How it compares
Versus Intercom, Chatwoot offers an open-source, self-hostable alternative with strong data control.
Full review
Chatwoot is an open-source customer engagement suite with live chat, omnichannel inboxes, CRM features, and Captain, its AI agent for automating common queries, positioned as an alternative to Intercom and Zendesk.
Its main appeal is open-source self-hosting for data ownership and compliance, with a paid cloud option for teams that prefer hosting handled for them.
Cloudkart Rubric
4.2/5 avg- Actual Utility4/5
- Ease of Use4/5
- Pricing Fairness5/5
- Reliability4/5
- Differentiation4/5
Community reviews
No community reviews yet. Be the first to share how Chatwoot works for you.
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