Yuma AI
An AI support agent built for Shopify and ecommerce brands. Plugs into helpdesks like Gorgias and Zendesk and resolves tickets end to end - issuing refunds, generating return labels, pausing subscriptions. Outcome-based pricing (~$0.60-0.70 per resolved ticket); no free tier or public pricing. Top merchants automate up to 89% of tickets.
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Our take
Yuma is an AI support agent built specifically for Shopify brands. It plugs into Gorgias or Zendesk and resolves tickets end to end - issuing refunds, generating return labels, pausing subscriptions - and you pay only per ticket it fully resolves (about $0.60-0.70). Top merchants automate up to 89%. Expect a few weeks of training before it is accurate, and there is no free tier or public pricing.
Best for
Shopify and ecommerce brands that want support tickets resolved, not just deflected.
Pros
- Pay only for tickets it fully resolves
- Takes real actions: refunds, returns, subscriptions
- Purpose-built for Shopify and ecommerce helpdesks
- Up to 89% automation for top merchants
Cons
- Takes weeks of training to learn your brand
- No free tier and no public pricing
- Works with a limited set of helpdesks
How it compares
Versus general agents like Intercom Fin it trades breadth for ecommerce depth and action-taking; versus Gorgias's own AI it is helpdesk-agnostic but newer.
Full review
Yuma is an ecommerce-specialist support agent that sits on top of Gorgias or Zendesk and actually closes tickets rather than just suggesting replies. Because it can issue refunds, generate return labels and pause subscriptions, it handles the repetitive post-purchase questions that flood Shopify support queues, and bills on outcomes - you pay per ticket it fully resolves, roughly $0.60-0.70 each.
The honest caveat, echoed by independent reviews, is the ramp: it can take weeks for Yuma to learn a brand's voice and policies, and it may answer incorrectly during that learning period while you are already paying per resolution. There is no public pricing or free tier and it supports only a few helpdesks. For Indian D2C brands on Shopify the action-taking is appealing, but budget for the training window.
Cloudkart Trust Graph
3.4/5- Actual Utility4/5
Source: Initial LLM-authored rubric (backfill)
- Ease of Use3/5
Source: Initial LLM-authored rubric (backfill)
- Pricing Fairness3/5
Source: Initial LLM-authored rubric (backfill)
- Reliability3/5
Source: Initial LLM-authored rubric (backfill)
- Differentiation4/5
Source: Initial LLM-authored rubric (backfill)
Scored as of . Each score is versioned and auditable; vendors cannot buy it.
How this score is set
- Editorial rubric
- Primary signal — five dimensions, 3.4/5 average.
- Community reviews
- None yet.
- Pricing verified
- Not yet verified
- Independence
- Score set by our editorial team before any affiliate relationship is considered. No vendor can buy it.
Frequently asked questions
- Is Yuma AI free, and how much does it cost?
- Yuma AI is a paid tool.
- Who is Yuma AI best for?
- Shopify and ecommerce brands that want support tickets resolved, not just deflected.
- How is Yuma AI rated on Cloudkart.ai?
- Yuma AI scores 3.4 out of 5 on the Cloudkart.ai rubric, which weighs actual utility, ease of use, pricing fairness, reliability and differentiation. Scores are set editorially and can never be bought.
Community reviews
No community reviews yet. Be the first to share how Yuma AI works for you.
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